| Can you deliver to a PO Box? |
| - |
For security and the prevention of minors ordering, we need
to ship to a physical address. If you have a specific request such as
Military for example, ask and we will see what we can do based on your
request.
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| Can I ship my order to an international address? |
| - |
Sorry, we can not sell or ship internationally, US only. |
| What if I have a problem with my shipment? |
| - |
If you have problems with your shipment, for example
damaged goods, or incorrect order, send us an e-mail that includes your
name and order number along with a description of the problem and we will
respond to you by the next business day or sooner. |
| My password does not work! |
| - |
Please send us an email. |
| I can’t remember my password? |
| - |
You have to recreate your account again. |
| I’m having trouble with your site and/or my order
will not go through. |
| - |
Are you a Member? |
|
Remember that you have to be a member before you can order
(helps prevent minors from ordering and a security measure). |
| - |
Have you entered your password and email address
correctly? |
|
Your password is case sensitive, and it must correspond to
your membership email account. |
| - |
Symptoms |
|
Try logging out of your browser entirely and then log back
into our site in case you got in a loop with your ISP.
If anything has changed you will need to update your membership
information. |
| Why do I have to become a member? |
| - |
For security purposes, to deter minors and for a quicker
user experience.
Please be aware that your information is not released nor sold to anyone. |
| Can I phone in an order? |
| - |
No, we can not accept phone in orders.
We will be offering phone-in orders for repeat clients on a case-by-case
basis in the near future.
Realize that any phone-in order will assessed a processing fee of $7 per
transaction. Send us an email with your specific request and phone number
and we will reply with the necessary information. |
| Do you have catalogs? |
| - |
No, sorry we don’t have catalogs or printed materials. |
| Will you accept an e-mail order? |
| - |
We can accept e-mail orders, but there is a $5 processing
charge for each order.
You will have to include all of your personal information in the e-mail
and we will manually process it from there. Please be aware that email is
less secure than going through our encrypted site to order though. |
| What credit cards do you accept? |
| - |
We accept all major credit cards.
We are currently investigating other forms of payment. |
| Have you paid the necessary taxes? |
| - |
We have paid all the necessary taxes due in our community
and if you feel there may be additional taxes due in your area you should
consult your local tax authority, if you wish. |
| Do you share my personal information with anyone? |
| - |
NO, we do not share any information on our clients with
anyone. Your order is completely confidential. Order archives are purged
from our servers regularly. |
| Am I going to get a bunch of e-mail by becoming a
member? |
| - |
No, we don’t share your information with anyone, nor do
we bombard you with information. |